E-commerce & Retail Automation
Deliver 24/7 Customer Experience Without a 24/7 Team
Support tickets pile up faster than your team can answer, customers churn after one purchase, and returns create a support nightmare. We automate the repetitive work so your team focuses on growth.
Free 30-min audit. Written report in 48 hours.
65%
Support tickets resolved automatically
4.8★
Average review rating post-automation
38%
Increase in repeat purchase rate
Support tickets pile up faster than your team can answer them
Our Solution
Common questions like order status, shipping updates, and return policies are resolved instantly via automated responses that pull real-time data from your store. Your team only handles complex issues that actually need a human.
Customers churn after their first purchase because follow-up is nonexistent
Our Solution
Post-purchase sequences are triggered based on what the customer bought, when they bought it, and their browsing behavior. Reorder reminders, cross-sell recommendations, and loyalty rewards keep customers engaged and buying.
Returns and exchanges create a support nightmare
Our Solution
Customers initiate returns through a self-service portal. Eligibility is checked automatically, shipping labels are generated, and refunds or exchanges are processed without a single support ticket. Edge cases are escalated with full context.
You know reviews drive sales but can’t collect them consistently
Our Solution
Review requests go out at the optimal time post-delivery, personalized by product and purchase history. Happy customers are guided to leave public reviews. Issues are flagged and resolved privately before they become negative ratings.
See It in Action
Real workflows we build for real estate teams, from lead capture to closing.
Instant Answers for 65% of Support Tickets
Challenge
A DTC skincare brand receives 300+ support tickets per week. 60% are ‘Where is my order?’ or return-related. A 3-person team can’t keep up, and response times average 18 hours.
Solution
An automated support layer handles order status, shipping tracking, return initiation, and FAQ responses, pulling real-time data from Shopify and the shipping carrier. Complex issues are escalated with full customer context.
Impact
65% of tickets resolved without human intervention. Average first response time dropped from 18 hours to under 2 minutes. Support team refocused on VIP customers and retention.
“Half our day was answering the same support questions. We didn't realize how much it was slowing us down until it stopped. We ship twice as fast now.”
Amar Preet
Co-Founder, KwikUI
Why Builts AI for E-commerce & Retail
Built for E-commerce Workflows
Not a generic chatbot. Every automation is designed around how DTC brands and retailers actually operate, from fulfillment to retention.
Connects Your Commerce Stack
Shopify, WooCommerce, Klaviyo, Gorgias, ShipStation, Yotpo, and major fulfillment platforms. We plug into your existing tools.
KwikUI Cut Support Volume by 65%
Two founders, 3,000+ users, and 65% fewer support tickets reaching them. The automation handles the repetitive questions so the team builds product.
FAQ
Frequently Asked Questions
We integrate with Shopify, WooCommerce, BigCommerce, Klaviyo, Gorgias, Zendesk, ShipStation, Yotpo, and more. If you use a tool not listed here, we can likely connect it. Custom integrations are included.
No. It handles the repetitive, predictable tickets (order status, return initiation, shipping questions) so your team can focus on complex issues, VIP customers, and proactive outreach.
After delivery confirmation, customers receive a timed, personalized review request. Positive experiences are directed to your preferred review platform. Negative sentiment is intercepted and routed to your team for resolution before it goes public.
Most e-commerce automations are live within 2–3 weeks, including platform integrations, workflow design, and testing. You will see measurable ticket reduction and review growth within the first month.
Yes. The system connects to your order management platform and resolves common requests like order status, tracking info, and return initiation without a human touching it. Only exceptions and edge cases get escalated.
Stop Scaling Support Costs With Every New Customer
Free 30-minute call. Written report in 48 hours.