Customer Service
65% of Tickets Resolved. Zero Agents Involved. Status checks answered straight from your CRM
One AI system across your chat widget, email, and phone. It answers FAQs, pulls status updates from your CRM, and only creates a ticket when a human is actually needed.
Free 30-min audit. Written report in 48 hours.
70% of your support volume is the same questions and status checks, answered manually every time
The AI resolves FAQs from your knowledge base instantly. For status checks like 'where's my order?' or 'what's happening with my case?', it pulls the answer directly from your CRM or database. No human lookup needed. KwikUI cut support volume by 65% in the first 3 months.
- 65-70% of tickets resolved without human intervention (KwikUI)
- Status checks answered live from your CRM, database, or order system
- Trained on your knowledge base, past tickets, and product docs
Customers reach out on chat, email, and phone, and each channel runs like a separate business
One AI system handles all three. The chat widget on your site answers in real time. Support emails get instant replies, not auto-acknowledgments. Phone inquiries get the same knowledge base and the same response quality. Same tone, same accuracy, same speed, every channel.
- Chat widget resolves questions live on your website 24/7
- Support emails answered instantly, not just acknowledged
- Phone inquiries handled with the same AI knowledge base
When something actually needs a human, the handoff is messy and half the context is lost
When the AI can't resolve something, it doesn't just dump it in a queue. It creates a ticket, categorizes the issue, assigns it to the right team member based on type and skill, and attaches the full conversation history with a suggested response. Your team starts with context, not from scratch.
- Tickets auto-created with category, priority, and full conversation history
- Routed to the right person based on issue type and team skills
- Suggested responses drafted from knowledge base, ready for human review
Before & After Builts AI
Your current process
Agent looks up status manually in CRM
Chat, email, and phone handled separately
Tickets dumped in a queue with no context
Agents answering the same 10 questions all day
With Builts AI
AI pulls status from your database and answers live
One AI system across all channels, same quality
Auto-categorized, routed to the right person, with full history
65% resolved automatically from your knowledge base
FAQ
Frequently Asked Questions
Yes. We connect the AI to your CRM, order system, or database so it can pull real-time status updates and answer customers directly. No manual lookup needed.
Same AI, same knowledge base, same accuracy across all channels. Chat gets instant responses on your website. Emails get full replies, not just auto-acknowledgments. Phone inquiries are handled with the same system. Everything feeds into one dashboard.
It creates a ticket with the full conversation history, categorizes the issue, and routes it to the right person on your team. They get a suggested response and all the context, so the customer never repeats themselves.
We train it on your knowledge base, past tickets, product docs, and FAQs. It improves continuously from new interactions and we can update it anytime your products change.
Most customer support automations are live within 2-4 weeks, depending on how many channels and integrations are involved. We handle all training, testing, and deployment.
Here's What Changed for Them
Real quotes from real clients
“Admissions calls tripled. We didn't add a single person to the team.”
JP Singh, Managing Director, TCC London
“I run a 300-client practice solo and I'm not burned out anymore. That's the whole story.”
Priya Chitkara, Founder, Taxvisory
“Same three people, three times the portfolio. Operations just isn't a bottleneck anymore.”
Founder, AcquireX Properties Capital
“Clients tell us we feel like a much bigger firm now. That's the part I'm most proud of.”
Baljit Bagga, Founder, Skylarks International
What would your team build if support tickets stopped piling up?
Free 30-minute call. Written report in 48 hours.