AI patient communication for dental, physio & healthcare clinics.

Yes. We integrate with all the major dental and healthcare practice management systems — Dentrix, Open Dental, Eaglesoft, Curve, Jane App, Cliniko, Practice Better, and most cloud-based platforms. The AI books appointments directly into your existing schedule, sees provider availability, and pulls patient records when they're calling about their care. No double entry, no separate calendar to maintain.

Insurance: the AI confirms what insurance you accept, gives general benefits info if you have a verification system connected, and routes complex coverage questions to your office team with full context. Prescription refills: the AI captures the request, verifies it's a refill (not a new prescription), and queues it for the prescribing dentist or doctor's review. Patients get an instant acknowledgment instead of waiting for a callback.

Yes — and this is one of the highest-ROI automations we deploy. The AI proactively reaches out to patients due for hygiene recall (3, 6, or 9 months out depending on your protocol), offers them available slots based on your real schedule, and books them automatically. Most clinics see recall booking rates increase by 30-50% because patients can book at 10pm on a Sunday instead of waiting for office hours.

We build a triage layer into the AI. Genuine dental emergencies (severe pain, knocked-out tooth, swelling, bleeding) get routed to your on-call protocol — text the dentist, give the patient your emergency line, or follow whatever your existing emergency procedure is. Routine after-hours messages (booking requests, billing questions, general inquiries) get handled by the AI with a confirmation. Your dentist isn't woken up for an appointment-booking question.

Built-in reminders are usually one-channel (email or SMS, not both), single-touch (one reminder, not a sequence), and have no two-way conversation. Patients get a reminder, but if they need to reschedule they have to call your office. Our AI sends multi-channel reminders at 7-day, 48-hour, 24-hour, and 2-hour intervals; lets patients confirm or reschedule with one tap; and rebooks the slot from your waitlist if they cancel. The dental practice in our case study cut no-shows from 15% to 6% with this approach.

We're transparent — the AI introduces itself as your practice's virtual assistant and offers to connect them to a human at any point. In practice, most patients don't care once they realize they can book, reschedule, or get an answer immediately at any hour. The patients who want a human get one. The patients who just want their question answered get an answer in seconds.

Most dental and clinic AI customer service systems are live within 4-6 weeks. The disruption is minimal — your front desk keeps working as normal during the build. We test the AI in parallel with your existing process for 1-2 weeks, then gradually shift inquiries over once everyone's comfortable. Most front desk teams describe the transition as 'a coworker who handles the repetitive stuff so I can do the patient-facing work I actually like.'

Yes. We deploy on infrastructure that meets HIPAA (US), PHIPA (Canada), and GDPR (EU) requirements depending on your jurisdiction. Patient data stays in your existing practice management system; the AI only accesses what it needs for the specific conversation, with full audit logs. We sign BAAs (or equivalent regional agreements) and provide compliance documentation as part of the build.